A list of frequently asked questions. The answers will allow you to better plan your visit to the Warsaw Uprising Museum.
Adults, including parents with children, may visit the Warsaw Rising Museum after buying the tickets at the Museum's ticket office without the need to book beforehand or at bilety.1944.pl.
If you are interested in a guided tour, ask for a guide at the ticket office or send an email at firstname.lastname@example.org beforehand.
The admission ticket includes the 2D film "City of Ruins" viewing, the world's first digital reconstruction of a city destroyed during World War II.
Discount tickets are available to:
People who wish to buy a discount ticket must present the relevant document giving them the right to the discount.
The Museum's ticket office accepts payments in cash and by payment card. Online payments can be done through the Dotpay system or by a bank transfer or a credit card.
Admission to the Museum is free on Monday – free tickets are issued at the Museum's ticket office on the day of the visit.
On other days, the Museum exhibition can be visited for free (on presenting relevant documents) by:
Tickets bought at the Museum's ticket office can be returned at the ticket office.
Tickets bought online can be returned within 14 days the date of purchase (not later than on the day of the visit) by email at email@example.com or by traditional mail to the Warsaw Rising Museum (ul. Grzybowska 79, 00-844 Warszawa). Please have the booking number PRO order number at the ready.
At the same time, please be advised that no refunds can be claimed after 14 days from the day of purchase.
Shall you have any questions regarding tickets bought online, please contact us at firstname.lastname@example.org on the day of your visit at the latest.
You can either print your online ticket or present it in an electronic format, e.g. on your smartphone or tablet.
An online ticket sale and booking require a payment to be made. The system automatically counts a 14-day payment deadline beginning on the date of the online booking. If no payment is made within this deadline, the ticket booking is automatically cancelled.
Monday: 10 a.m. - 6 p.m.
Wednesday : 10 a.m. - 6 p.m.
Thursday: 10 a.m. - 6 p.m.
Friday: 10 a.m. - 6 p.m.
Saturday and Sunday: 10 a.m. - 6 p.m.
The Museum is closed on the following holidays: the New Year, Epiphany, Easter, Corpus Christi, All Saints; Day, the first day of Christmas.
Information on changes in the Museum's opening hours is published on www.1944.pl.
The estimated visiting time is 2 hours.
You can get to the Warsaw Rising Museum by:
There are five parking spaces for coaches along the Museum's fence on one lane of Przyokopowa Street. If they are occupied, the coach driver should safely offload the passengers and drive away.
Drivers parking their coaches in the five designated spaces are requested not to leave the engine running when stationary.
The Museum has no parking lot of its own for passenger cars. You can park your car in one of the private parking lots located in the vicinity of the Museum.
The Museum has a cloakroom where you can leave your coat but it is closed due to Covid-19 procedures.
Backpacks and large bags should be left in luggage lockers located in the Museum's courtyard. A refundable deposit of PLN 5 in a single coin is charged (coins can be changed at the nearby security building).
There are bicycle parking racks in the Museum's courtyard.
Children below 13 years of age must be under supervision of an adult when visiting the Warsaw Rising Museum's exhibition. One adult may supervise up to three children below 13. Youth between 13 and 18 years of age may visit the exhibition under supervision of a teacher or a carer.
The Warsaw Rising Museum is adapted to the needs of parents with young children. The Museum is accessible to prams. We have special toilets for parents with young children. Sections of the exhibition located above the ground level can be accessed by a lift. Our café serves delicious snacks and our shops offer attractive products suitable for the youngest visitors and fans of model making, colouring books, comic books and illustrated books.
Although the Warsaw Rising Museum's exhibition has been designed to be suitable for visitors of all ages, the subject matter presented is complicated and moving – wartime histories of Poles seen through the perspective of the Warsaw Rising may be difficult for very sensitive visitors. This is why we recommend seeing the entire exhibition to people older than 13 years of age. This said, it should be emphasised that certain elements of the Museum's permanent exhibition, such as the printing shop, the communications room, the Liberator bomber and the replica of a sewer, will be appreciated by visitors of all ages.
Parents with young children, i.e. below the age of 13, can leave their kids in the Young Insurgent Room designed specifically for the youngest visitors of the Museum. There, under the supervision of the Museum's educators, they can take part in some educational artistic activities, giving you the time to visit the exhibition.
The Young Insurgent Room is open on weekdays between 3:00 pm and 6:00 pm (excluding Tuesdays, when the Museum is closed), and at weekends between 10.00 am and 6.00 pm (excluding days when the Room is used for such pre-scheduled events as board games competitions and model making workshops). Additional information about the Your Insurgent Room and the weekend activity programme is provided by the staff of the Education Department of the Warsaw Rising Museum whom you can contact by phone at (22) 539 79 39 or (22) 539 79 70. Please mind that it may be closed due to Covid-19 procedures.
How can arrange for a guided tour?
You can visit the Museum with our guide.
Please contact us via e-mail at: email@example.com.
In February 2021 visiting the Museum with our guide is free of charge.
The charge for a guided tour (apart from Feb 2021) is PLN 100 (in Polish) or PLN 150 (in English, German, French, Russian, Italian or Spanish).
NOTE! Only Warsaw Rising Museum guides are allowed to guide visitors around the Museum's exhibition.
If the limit for guided tours around the Warsaw Rising Museum on a given day has been reached, you can still visit the Museum either individually or in a small group with a carer as it does not require any earlier booking.
Audioguides can be rented from the shop in the Museum building for PLN 10 per person. To rent an audioguide, you need to present your photo ID first.
Our audioguides are available in 27 languages: Azeri, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Macedonian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish and Ukrainian.
You are allowed to take photos of the exhibition. If you wish to record a film, you should first notify it to the duty exhibition coordinator by phone at 510 063 944.
"City of Ruins", the world's first digital 3D reconstruction of a city destroyed during World War II, is a part of the Warsaw Rising Museum's exhibition and it is included in your admission ticket.
Note: Due to pandemic the 3D theatre is closed and you may watch the City of Ruins in 2D every 30 minutes at the theatre in the Liberator Hall.
The film was originated and produced by the Warsaw Rising Museum. The Museum entrusted the execution of its project Platige Image, the studio which was nominated for the Oscar for the animated film "Cathedral" by Tomasz Bagiński.
The idea was to depict the horror of destroyed Warsaw, depopulated after World War II, as seen through the eyes of a person flying a Liberator bomber in the spring of 1945. The 3D reconstruction of the destroyed capital was made on the basis of aerial photographs and post-war photo documentation, taking into account such details as the then state of the city's buildings and bridges as well as prevailing colours and vegetation.
The film is 5 minutes long – the exact time a World War II aeroplane needs to fly a circle above the historical centre of Warsaw. Since the first screening of "City of Ruins" in the Museum's new 3D cinema on 1 August 2010, the film has been seen by nearly two million viewers.
There is a souvenir shop in the exhibition premises. You can also buy books and gadgets at the ticket office building located in the Museum's courtyard.
Both outlets offer Warsaw Rising Museum publications – guides, catalogues, photo albums, songbooks, musical records, maps, comic books, children's books and scientific studies. There are also plenty of books on the Warsaw Rising and Warsaw history from other publishing houses. The offer is complemented by gadgets – badges, stickers, magnets, ballpoint pens and postcards – which make excellent souvenirs from the visit at the Museum.
You are also invited to visit our online store.
There is a café on Level 1 of the exhibition.
Note: Due to pandemic the café may be closed.
The venue is modelled on Pół Czarnej, an actual café popular with artists which operated in Warsaw during the occupation at 6 Kredytowa Street since December 1939.
The café, which can be accessed from the exhibition area, offers hot and cold drinks as well as cakes. In addition, in the summer season, there are also a café on the terrace at the Museum's courtyard and the Pokój na Lato pavilion (in the green area at Towarowa Street) where refreshments are available.
The Warsaw Rising Museum has its own chapel dedicated to the Blessed Priest Józef Stanek. Consecrated on 20 February 2005 by Polish Primate Cardinal Józef Glemp, the chapel has been under care of Warsaw's All Saints Parish.
A mass is said in the chapel each Sunday at 12:30pm. Private masses are also said for intentions requested by the donors, and there are also weddings and baptisms given.
The chapel complements the Museum exhibition – it is a living place of worship and memory of the fallen in the Rising and of the civilians murdered by the enemy. It also serves as a gallery and exhibition room where visitors can see artefacts related to the religious life during the Rising and, most importantly, contemplate iconographic images of 108 Polish martyrs from the World War II period beatified by Pope John Paul II during his visit to Warsaw in 1999. The images were painted by the contemporary artist Mateusz Środoń.
If you wish to book a museum lesson conducted by the Education Department of the Warsaw Rising Museum please contact us:
A museum lesson costs PLN 140.
For more details please contact the Education Department of the Warsaw Rising Museum by phone at (+48 22) 539 79 39 or (+48 22) 539 79 70.
There is a first aid kit and a defibrillator in the security building. The exhibition staff include people qualified to provide first aid.
No pets are allowed in the exhibition area of the Warsaw Rising Museum, except for guide dogs, assistance dogs or dogs in training, provided that a relevant document is produced to confirm the dog's status.
The Museum is accessible to people on wheelchairs. There is a lift on each level of the exhibition. A wheelchair can be rented from the Museum's cloakroom.
Admission for carers of disabled visitors is free.
Our modern audioguide system enables blind people to visit almost the entire the exhibition. Thanks to the audio description mode, i.e. a running description of what is presented at the exhibition, and thanks to the multifunctionality of our audioguides, such visitors can choose their own visiting routes.
Since its very beginning, the Museum has designed its exhibition with visitor interaction in mind (e.g. the monument with the sound of a beating heart, the motorcycle and the replica of a Sten submachine gun). In addition, groups of blind visitors are offered several original artefacts from our collection (a helmet, grenades, ammunition, an armband, a POW camp tag etc.) to touch; these are available in the Young Insurgent Room.
At present, the Museum offers blind people a system of group visiting aided by our guide and by receiver sets with recorded descriptions of the main parts of the exhibition. It is available to visitors on Wednesdays during the Museum's opening hours.
Guided tours for blind visitors can be booked by phone at (+48 22) 539 79 33 or (+48 22) 539 79 47. When booking a visit please specify the number of visitors and indicate whether they are blind or deaf.
At present, the Museum offers guided tours assisted by a sign language interpreter. Such guided tours are available, on demand, on Fridays during the Museum's opening hours. Booking by email at firstname.lastname@example.org. When booking a visit please specify the number of visitors and indicate whether they are blind or deaf.
1) persons under the influence of alcohol, narcotics, psychotropic substances or other similar intoxicants,
2) persons with weapons or others objects which pose a threat to the life or health of people or the safety of property,
3) persons behaving aggressively, provocatively or whose behaviour otherwise threatens the safety of the collection, disrupts the visiting order for other visitors or violates generally accepted standards of public behaviour,
4) persons wearing inappropriate clothes,
5) persons who breach the Museum's regulations (the visiting and ticket purchase regulations can be found at www.1944.pl. They are also available at the Museum's shops).
The flag was carried by the Polish delegation to the talks on the capitulation of the Warsaw Rising.
The Warsaw Rising Museum will be closed to the public from 2 November 2020.
The Warsaw Rising Museum will be open again for visitors from 5 May 2021. For your convenience we have prepared an English audio track which you may follow on your smartphone. Special cards with a QR code are waiting for you upon the arrival. If you are interested in discovering the story of the Warsaw Rising with our guides, in February it is free of charge (admission ticket only).