FAQ

questions

A list of frequently asked questions. The answers will allow you to better plan your visit to the Warsaw Uprising Museum.

Tickets

 

  1. How can I buy a ticket?

Adults (not organised groups of visitors), including parents with children, may visit the Warsaw Rising Museum after buying their tickets at the Museum's ticket office without the need to book beforehand, or at bilety.1944.pl. If you wish to book a guided tour or buy a group ticket, please first book on-line.

  1. How much are the tickets?
  • regular ticket: PLN 25
  • discount ticket: PLN 20
  • group ticket: PLN 15 / person (only for groups with a guide booked online)
  • ticket for Large Family Card holders: PLN 10 / person (tickets available only at the Museum's ticket office on presentation of the Card)
  • ticket for Varsovian Card and Young Varsovian Card holders: PLN 1 (between September and November)

 

The admission ticket includes showing the 3D film "City of Ruins", the world's first digital reconstruction of a city destroyed during World War II.

  1. Who is eligible for discounts?

Discount tickets are available to:

  • primary and secondary school children, students, doctoral students,
  • primary and secondary school teachers as well as educators of care, educational, training resocialisation institutions operating in Poland,
  • people above 65 years of age, pensioners, people receiving social pensions, invalids and people with disabilities as well as their carers,
  • people who have been awarded the Badge for Care for Historical Monuments (Polish: Za Opiekę nad Zabytkami), the Honorary Badge of Merit in Service for Culture (Polish: Zasłużony Działacz Kultury), the Honorary Badge of Merit for Polish Culture (Polish: Zasłużony dla Kultury Polskiej) and people distinguished with the Honorary Title of Merit for National Culture (Polish: Zasłużony dla Kultury Narodowej),
  • holders of the Warsaw Tourist Card.

 

People who wish to buy a discounted ticket must present the relevant document giving them the right to the discount.

  1. How forms of payment are accepted by the Museum?

The Museum's ticket office accepts payments in cash and by payment card. Online payments can be done through the Dotpay system or by a bank transfer or a credit card.

  1. Can I visit the Museum free of charge?

Admissions to the Museum are free on Sundays – free tickets are issued at the Museum's ticket office on the day of the visit.

On other days, the Museum exhibition can be visited for free (on presenting relevant documents) by:

  • children of up to seven years of age,
  • war veterans, invalids of war and victims of repressions,
  • people who have been awarded the Order of the White Eagle (Polish: Order Orła Białego), the Order of Merit of the Republic of Poland (Polish: Order Zasługi Rzeczypospolitej Polskiej), the Honorary Badge of Merit for Polish Culture (Polish: Zasłużony dla Kultury Polskiej) or people distinguished with the Honorary Title of Merit for National Culture (Polish: Zasłużony dla Kultury Narodowej),
  • members of the International Council of Museums (ICOM) and the International Council on Monuments and Sites (ICOMOS),
  • employees of museums listed in the National Register of Museums,
  • members of the Club of Friends of the Warsaw Rising Museum.

 

  1. How can I return my ticket?

Tickets bought at the Museum's ticket office can be returned at the ticket office.

Tickets bought online can be returned within 14 days the date of purchase (not later than on the day of the visit) on filling in a short from (hyperlink) and sending it by email to zwroty@1944.pl or by traditional mail to the Warsaw Rising Museum (ul. Grzybowska 79, 00-844 Warszawa). To fill in the return form, please have the booking number PRO order number at the ready.

100% of the expenses you have incurred will be refunded to the bank account from which you made the payment within 14 days from the receipt of your correctly filled in form by the Warsaw Rising Museum.

At the same time, please be advised that no refunds can be claimed after 14 days from the day of purchase.

Shall you have any questions regarding returns of tickets bought online, please contact returns@1944.pl on the day of your visit at the latest.

  1. Do I have to print my online ticket?

You can either print your online ticket or present it in an electronic format, e.g. on your smartphone or tablet.

  1. When are online ticket bookings cancelled automatically?

An online ticket sale and booking require a payment to be made. The system automatically counts a 14-day payment deadline beginning on the date of the online booking. If no payment is made within this deadline, the ticket booking is automatically cancelled.

Visiting conditions

 

  1. What are the Museum's opening hours?
  • Mondays, Wednesdays, Fridays: 8:00am–6:00pm
  • Tuesdays – closed
  • Thursdays: 8:00am–8:00pm
  • Saturdays–Sundays: 10:00am–6:00pm

 

In the summer school holidays period:

  • Mondays, Wednesdays, Fridays: 10:00am–6:00pm
  • Tuesdays – closed
  • Thursdays: 10:00am–8:00pm
  • Saturdays–Sundays: 10:00am–6:00pm

 

The Museum is closed on the following holidays: the New Year, Epiphany, Easter, Corpus Christi, All Saints; Day, the first day of Christmas.

Information on changes in the Museum's opening hours is published on www.1944.pl.

  1. How long do I need to see the entire exhibition?

The estimated visiting time is r hours.

  1. How can I get to the Museum by public transport?

You can get to the Warsaw Rising Museum by:

  • bus lines 102, 105, 190 (the stop Muzeum Powstania Warszawskiego/Warsaw Rising Museum)
  • tram lines 1, 11, 22, 24 (the stop Muzeum Powstania Warszawskiego/Warsaw Rising Museum)
  • metro line II (Rondo Daszyńskiego Station)

 

  1. Can I park a car near the Museum?

There are five parking spaces for coaches along the Museum's wall on one lane of Przyokopowa Street. If they are occupied, the coach driver should safely offload the passengers and drive away. A list of coach parking lots in Warsaw.

Drivers parking their coaches in the five designated spaces are requested not to leave the engine running when stationary.

The Museum has no parking lot of its own for passenger cars. You can park your car in one of the private parking lots located in the vicinity of the Museum.

  1. Is there a cloakroom in the Museum?

The Museum has a cloakroom where you can leave your coat.

  1. What should I do with my luggage?

Backpacks and large bags should be left in luggage lockers located in the Museum's courtyard. A refundable deposit of PLN 5 in a single coin is charged (coins can be changed at the nearby security building).

  1. Can I securely lock my bicycle up on the Museum's premises?

There are bicycle parking racks in the Museum's courtyard.

  1. Can the Museum be visited by children of all ages?

Children below 12 years of age must be under supervision of an adult person when visiting the Warsaw Rising Museum's exhibition. One adult may supervise up to three children below 12. Youth between 12 and 18 years of age may visit the exhibition under supervision of a teacher or a carer.

The Warsaw Rising Museum is adapted to the needs of parents with young children. The Museum is accessible to prams. We have special toilets for parents with young children. Sections of the exhibition located above the ground level can be accessed by a lift. Our café serves delicious snacks and our shops offer attractive products suitable for the youngest visitors and fans of model making, colouring books, comic books and illustrated books.

Although the Warsaw Rising Museum's exhibition has been designed to be suitable for visitors of all ages, the subject matter presented is complicated and moving – wartime histories of Poles seen through the perspective of the Warsaw Rising may be difficult for very sensitive visitors. This is why we recommend seeing the entire exhibition to people older than 12 years of age. This said, it should be emphasised that certain elements of the Museum's permanent exhibition, such as the printing shop, the communications room, the Liberator bomber and the replica of a sewer, will be appreciated by visitors of all ages.

Parents with young children, i.e. below the age of 12, can leave their kids in the Young Insurgent Room designed specifically for the youngest visitors of the Museum. There, under the supervision of the Museum's educators, they can take part in some educational artistic activities, giving you the time to visit the exhibition.

The Young Insurgent Room is open on weekdays between 3:00pm and 6:00pm (excluding Tuesdays, when the Museum is closed), and at weekends between 10.00am and 6.00pm (excluding days when the Room is used for such pre-scheduled events as board games competitions and model making workshops). Additional information about the Your Insurgent Room and the weekend activity programme is provided by the staff of the Education Department of the Warsaw Rising Museum whom you can contact by phone at (22) 539 79 39 or (22) 539 79 70.

  1. How can arrange for a guided tour?

You can visit the Museum on your own or with a guide.

If you wish to book a guided tour or buy a group ticket, please first book on-line.

Information on available guided tour dates at the Warsaw Rising Museum can be found at bilety.1944.pl.

Shall a visitor group resign, thus freeing a specific date, the information is automatically published on the aforementioned website.

The minimum age for visitors who wish to visit the Museum in organised groups with a guide is 12. School children are requested to present their school ID cards.

The charge for a guided tour is PLN 150 (in Polish) or PLN 200 (in English, German, French, Russian, Italian or Spanish).

NOTE! Only Warsaw Rising Museum guides are allowed to guide visitors around the Museum's exhibition.

  1. What can I do if a guided tour is not available?

If the limit for guided tours around the Warsaw Rising Museum on a given day has been reached, you can still visit the Museum either individually or in a small group with a carer as it does not require any earlier booking.

  1. How can I rent an audioguide?

Audioguides can be rented from the shop in the Museum building for PLN 10 per person. To rent an audioguide, you need to present your photo ID first.

  1. In what languages are audioguide services provided?

Our audioguides are available in 27 languages: Azeri, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Macedonian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish and Ukrainian.

  1. Can I take photos and film the exhibition?

You are allowed to take photos of the exhibition. If you wish to record a film, you should first notify it to the duty exhibition coordinator by phone at 510 063 944.

  1. Can I watch the film "City of Ruins" at the Museum?

"City of Ruins", the world's first digital 3D reconstruction of a city destroyed during World War II, is a part of the Warsaw Rising Museum's exhibition and it is included in your admission ticket.

The film was originated and produced by the Warsaw Rising Museum. The Museum entrusted the execution of its project Platige Image, the studio which was nominated for the Oscar for the animated film "Cathedral" by Tomasz Bagiński.

The idea was to depict the horror of destroyed Warsaw, depopulated after World War II, as seen through the eyes of a person flying a Liberator bomber in the spring of 1945. The 3D reconstruction of the destroyed capital was made on the basis of aerial photographs and post-war photo documentation, taking into account such details as the then state of the city's buildings and bridges as well as prevailing colours and vegetation.

The film is 5 minutes long – the exact time a World War II aeroplane needs to fly a circle above the historical centre of Warsaw. Since the first screening of "City of Ruins" in the Museum's new 3D cinema on 1 August 2010, the film has been seen by nearly two million viewers.

  1. What can I buy at the Museum's shop?

There is a souvenir shop in the exhibition premises. You can also buy books and gadgets at the ticket office building located in the Museum's courtyard.

Both outlets offer Warsaw Rising Museum publications – guides, catalogues, photo albums, songbooks, musical records, maps, comic books, children's books and scientific studies. There are also plenty of books on the Warsaw Rising and Warsaw history from other publishing houses. The offer is complemented by gadgets – badges, stickers, magnets, ballpoint pens and postcards ­– which make excellent souvenirs from the visit at the Museum.

You are also invited to visit our online store at muzeum1944.home.pl/sklepik_mpw/shoper5/.

  1. Can I buy something to eat or drink at the Museum?

There is a café on Level 1 of the exhibition. The venue is modelled on Pół Czarnej , an actual café popular with artists which operated in Warsaw during the occupation at 6 Kredytowa Street since December 1939. Photographs on the walls show Warsaw stage stars, some immortalised in quite non-theatrical situations, and newspapers from the period of the occupation and Rising are available to read.

The café, which can be accessed from the exhibition area, offers hot and cold drinks as well as cakes. In addition, in the summer season, there are also a café on the terrace at the Museum's courtyard and the Pokój na Lato pavilion (in the green area at Towarowa Street) where refreshments are available.

  1. Is there a chapel at the Museum?

The Warsaw Rising Museum has its own chapel dedicated to the Blessed Priest Józef Stanek. Consecrated on 20 February 2005 by Polish Primate Cardinal Józef Glemp, the chapel has been under care of Warsaw's All Saints Parish.

A mass is said in the chapel each Sunday at 12:30pm. Private masses are also said for intentions requested by the donors, and there are also weddings and baptisms given.

The chapel complements the Museum exhibition – it is a living place of worship and memory of the fallen in the Rising and of the civilians murdered by the enemy. It also serves as a gallery and exhibition room where visitors can see artefacts related to the religious life during the Rising and, most importantly, contemplate iconographic images of 108 Polish martyrs from the World War II period beatified by Pope John Paul II during his visit to Warsaw in 1999. The images were painted by the contemporary artist Mateusz Środoń.

  1. How can I book a museum lesson?

If you wish to book a museum lesson conducted by the Education Department of the Warsaw Rising Museum please contact us:

  • for primary schools – through the booking form available on 1944.pl,
  • for secondary schools – b phone at (22) 539 79 39 and (22) 539 79 70, and confirm by fax at (22) 539 79 71.

A museum lesson costs PLN 140.

For more details please contact the Education Department of the Warsaw Rising Museum by phone at (22) 539 79 39 or (22) 539 79 70.

  1. Is medical assistance available at the Museum?

There is a first aid kit and a defibrillator in the security building. The exhibition staff include people qualified to provide first aid.

The Museum and pets

 

  1. Can I enter the Museum with a pet?

No pets are allowed in the exhibition area of the Warsaw Rising Museum, except for guide dogs, assistance dogs or dogs in training, provided that a relevant document is produced to confirm the dog's status.

Facilities

 

  1. Is the Museum adapted to the needs of people with disabilities?

The Museum is accessible to people on wheelchairs. There is a lift on each level of the exhibition. A wheelchair can be rented from the Museum's cloakroom.

Admission for carers of disabled visitors is free.

  1. Is the Museum adapted to the needs of blind or visually impaired visitors?

Our modern audioguide system enables blind people to visit almost the entire the exhibition. Thanks to the audio description mode, i.e. a running description of what is presented at the exhibition, and thanks to the multifunctionality of our audioguides, such visitors can choose their own visiting routes.

Since its very beginning, the Museum has designed its exhibition with visitor interaction in mind (e.g. the monument with the sound of a beating heart, the motorcycle and the replica of a Sten submachine gun). In addition, groups of blind visitors are offered several original artefacts from our collection (a helmet, grenades, ammunition, an armband, a POW camp tag etc.) to touch; these are available in the Young Insurgent Room.

At present, the Museum offers blind people a system of group visiting aided by our guide and by receiver sets with recorded descriptions of the main parts of the exhibition. It is available to visitors on Wednesdays during the Museum's opening hours.

Guided tours for blind visitors can be booked by phone at (22) 539 79 33 or (22) 539 79 47. When booking a visit please specify the number of visitors and indicate whether they are blind or deaf.

  1. Is the Museum adapted to the needs of deaf visitors?

At present, the Museum offers guided tours assisted by a sign language interpreter. Such guided tours are available, on demand, on Fridays during the Museum's opening hours. Booking: by fax at (22) 539 79 37 or email at ekspozycja@1944.pl. When booking a visit please specify the number of visitors and indicate whether they are blind or deaf.

Prohibitions

 

  1. What is prohibited at the Museum?
  • It is prohibited to bring large bags, backpacks or other objects to the exhibition area which may pose a threat to the life or health of people or the safety of property.
  • Before entering the exhibition area, all backpacks, bags, suitcases, umbrellas and other similar objects must be left in luggage lockers located at the entrance to the Museum building, and coats must be left in the cloakroom.
  • The following persons are not allowed to enter the Museum's exhibition area:

1) persons under the influence of alcohol, narcotics, psychotropic substances or other similar intoxicants,

2) persons with weapons or others objects which pose a threat to the life or health of people or the safety of property,

3) persons behaving aggressively, provocatively or whose behaviour otherwise threatens the safety of the collection, disrupts the visiting order for other visitors or violates generally accepted standards of public behaviour,

4) persons wearing inappropriate clothes,

5) persons who breach the Museum's regulations (the visiting and ticket purchase regulations can be found at www.1944.pl. They are also available at the Museum's shops).

  • It is forbidden to bring into the Museum's premises any means of direct coercion, weapons, dangerous objects, explosives, corrosive substances and other materials which the Museum staff may find as dangerous. This does not apply to persons authorised to hold and use such objects under separate provisions of law, in particular persons referred to in Article 2(1) of the Act of 24 May 2013 on means of direct coercion and firearms.
  • It is forbidden to bring pets into the Museum's premises, excluding guide dogs, assistance dogs or dogs in training, provided that a relevant document is produced to confirm the dog's status.
  • Visitors are forbidden to smoke tobacco or electronic cigarettes anywhere in the Museum's premises.
  • Visitors are forbidden to eat meals anywhere in the Museum's premises outside specially designated places.
  • Visitors are forbidden to drink alcohol anywhere in the Museum's premises outside specially designated places.
  • When at the Museum, visitors should refrain from causing overcrowding, pushing, running, behaving loudly, causing anxiety in other visitors and causing dangerous situations.
  • In the Museum's premises it is forbidden to climb platforms or safety and reinforcement installations, or to lean outside guardrails or safety installations.

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